Delivery, cancellations & returns · updated 23 October 2026
Contact NODEX DESIGN AND PRINT LTD, company 16052459, at info@nodex.design or 17 Cotton Street, Liverpool, L3 7DY, United Kingdom. Include your quote/order reference and explain what you need. You may make a cancellation request by any clear statement; use of a particular form or return authorisation is not a condition of exercising a statutory right.
Delivery and collection
Available delivery or collection methods, charges and limits are shown for the job. Oversized signs, installation and specialist access require a studio quote. Standard signs normally take 10–14 working days after final approval, required payment and complete information. Rush production is subject to acceptance, has a five-working-day minimum and adds £500 where selected. Transit time is additional unless expressly included in the agreed deadline. We confirm arrangements and advise you of material delays. If goods are lost or damaged before delivery to you, contact us so we can put this right; your consumer rights remain intact.
Personalised and made-to-measure goods
Goods made to your specifications or clearly personalised are normally excluded from the 14-day change-of-mind cancellation right. This covers genuinely bespoke printed artwork and made-to-measure signs, not every standard product. Ask about cancellation as soon as possible; we explain whether work can be stopped and any reasonable, evidenced costs. Faulty or misdescribed bespoke goods retain statutory remedies.
Eligible standard goods bought at a distance by consumers
You can cancel without giving a reason up to 14 days after the day you receive the goods (or the last item where the law treats an order as a single delivery). Notify us within that period, then send the goods back within 14 days of notifying us. You pay the direct return cost for a change-of-mind return; for an item that cannot normally be returned by post, we provide the return-cost estimate before the contract. We cover reasonable return costs for faulty or misdescribed goods. Return to our address above unless we agree collection or another address with you.
For a valid change-of-mind cancellation we refund the goods and the basic outbound delivery charge within 14 days after receiving the goods back or evidence of return, whichever is earlier. If no return is needed, the applicable refund deadline runs from your cancellation notice. Premium delivery above the least expensive standard option need not be refunded. A lawful deduction may apply for diminished value caused by handling beyond what is needed to inspect the goods. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.
Consumer services
Where a 14-day cancellation right applies to separately supplied design or installation services, we explain it before agreement. We ask for an express request before starting within that period and explain any lawful proportionate charge. The right ends after full performance only where the required prior consent and acknowledgement were obtained. General proof approval or account registration is not a blanket waiver.
Faults, damage or incorrect work
Contact us with the reference and, if available, photographs. Consumers have statutory rights where goods are faulty, not as described or unfit for purpose, including the short-term right to reject where applicable and later repair, replacement or refund rights. These apply to personalised goods too. Proof approval does not excuse our production errors or override those rights. A missing photograph, original packaging or a late notification does not automatically remove a statutory remedy. We explain the proposed resolution and refund promptly within applicable legal deadlines.
Optional cancellation form
To NODEX DESIGN AND PRINT LTD, info@nodex.design, 17 Cotton Street, Liverpool, L3 7DY, United Kingdom: I give notice that I cancel my contract for the following goods/services: Order reference: Ordered on / received on: Name: Address: Date: Signature (only if sent on paper):
This policy does not limit mandatory statutory rights. Business-to-business arrangements and any job-specific terms are agreed in writing, subject to applicable law.